How often do rental smoke alarms need to be tested in Queensland?
Within 30 days before the start of every new tenancy or lease renewal, and the alarms must be interconnected photoelectric units installed to the Queensland placement rules. For periodic tenancies we recommend a 12-month check from the last attendance as a backstop.
What does the smoke alarm + RCD plan cost for a rental?
$139 per property per year, including GST. It covers the annual clean, inspect and test of every alarm, an RCD safety switch test, unlimited standard smoke alarm call-outs between visits, a 24/7 tenant support line, a lifetime in-home alarm warranty and a compliance certificate per visit.
Can you add electrical and air conditioning to the plan?
Yes. The $399 plan adds unlimited standard electrical service calls and the $699 plan adds unlimited standard air conditioning calls plus one basic AC clean a year, so a tenant's tripping safety switch or a warm split system is not a separate work order.
Do you deal with tenants directly?
Yes. We book inside the 30-day window, contact the tenant to arrange access, attend, and send the certificate to your office. Tenants on a plan property also call our 24/7 line directly for smoke alarm faults. You are copied on everything and only involved if access is refused.
What happens when a tenant calls after hours?
Our AI phone assistant answers straight away and talks the tenant through smoke alarm fault finding: which alarm is causing it, whether it is a battery, dust or a fault, and what to do. Most calls are resolved on the phone. If a technician is needed the job is logged, we attend under the plan, and the record flows back to your property file. Your office is not woken up and there is no work order to raise.
What if a property fails inspection?
You receive a fixed-price upgrade quote the same day. Upgrades to Lucci RF-interconnected photoelectric alarms are priced per bedroom from $295, supply and install, and are usually completed within the week.
Do you take one-off work orders?
Yes. Electrical, air conditioning and smoke alarm work orders across the whole service area, with written quotes above an agreed threshold and photos on completion.